Terms & Conditions

1. About Us

These Terms & Conditions (“Terms”) govern the use of membership services provided by Sheng Bo Ya Massage Sdn. Bhd. (Registration No. 202601024985 (1687082D)) (“Sheng Bo Ya”, “we”, “us”), operating at B-3A-55 Mercu 2, Jalan Tanjung Puteri 1, R&F Princess Cove Phase 2, 80300 Johor Bahru, Johor, Malaysia.

By registering a membership, topping up, or using our services, you agree to these Terms.

2. Membership Account

Membership is personal and non-transferable unless we approve otherwise in writing.

To register you must provide your full name, gender, and a valid mobile phone number that you own and can access.

Before your first top-up we will also ask for your identity card (IC) or passport number. Section 3 explains why this matters and how we use it.

You are responsible for keeping your login details confidential. Do not share your password or your QR membership code with anyone.

We may suspend or close an account if we reasonably believe the information given is false or fraudulent, or that the account is being misused.

3. Identity Verification — IC / Passport

Your membership holds real money. A single top-up can be RM5,000, crediting RM6,000 to your account, and that balance is spendable at our counter by whoever presents your membership. Because of that, we ask for your IC or passport number before your first top-up, and we may ask to see the physical document at the counter.

You can register and view your membership card without it. It is required only when you first add credit to your account — the point at which you are trusting us to hold money for you.

Why we ask for it:

Recovering your account. Password resets are verified against your registered phone number. If you lose that number — a lost phone, a new SIM, a change of carrier — your IC or passport is the only remaining way to prove the account is yours. Without it, we have no safe way to give you access to your own balance.

Protecting your balance from unauthorised use. Anyone holding your phone or your QR code can spend your credit. If your account is used without your permission, a verified identity is what allows us to act on your report, freeze the account, and investigate. Without it we cannot tell a genuine owner from someone claiming to be one.

Proportion to what is at risk. We verify identity for money held on account for the same reason a bank does. The larger your balance, the more important it is that only you can claim it.

One person, one membership. Welcome bonuses and package rates are per person, not per phone number. IC or passport is the only reliable way for us to know that two accounts belong to the same person. It also protects you: it stops you accidentally ending up with a second, empty account while your balance sits stranded on the first one.

Settling disputes fairly. If there is ever a disagreement about a deduction, or two people claim the same balance, identity together with our transaction records protects you as much as it protects us.

Legal and accounting obligations. A prepaid balance is money we owe you. Malaysian record-keeping and tax requirements mean we must be able to identify whose balance is whose, and keep those records for the period required by law.

Preventing misuse of prepaid accounts. Large cash top-ups into unidentified accounts are a known channel for money laundering. Asking for identification is a straightforward safeguard for a business that accepts cash.

Serious life events. If a member passes away or becomes unable to manage their own affairs, a verified identity record is what allows us to deal fairly and lawfully with a family member's claim on a remaining balance.

How we handle it:

We record the number in your membership record. It is not shown to other members, and access is limited to authorised staff.

We use it only for the purposes set out above — verifying identity, recovering accounts, preventing fraud, resolving disputes, and meeting our legal and accounting obligations. We do not use it for marketing and we do not sell it.

It is handled in line with Section 13 (Personal Data) and the Personal Data Protection Act 2010 (PDPA).

If you would prefer not to provide it, you are welcome to use our services as a walk-in customer and pay for each visit. It is holding a prepaid balance, not receiving a massage, that requires verification.

4. Phone Number (Important)

Your registered mobile number is the primary way we verify your identity for password resets and account support.

You must use a real phone number that belongs to you and can receive WhatsApp messages.

Password resets are only processed when you contact us on WhatsApp from the same number registered on your membership. If the WhatsApp number does not match our records, we cannot reset your password, for your own protection.

If you change your phone number, please inform reception as soon as possible so we can update your membership record after verification. Do not create a second account with your new number — your balance stays with the original account.

5. Member Balance & Top-ups

Membership credit is a prepaid balance for services at Sheng Bo Ya only. It has no cash value outside our outlet and is not a bank deposit or a regulated e-wallet.

Top-up packages and bonus rates may change from time to time. The rate that applies is the one shown to you at the time of your top-up.

Bonus credit forms part of your member balance and is subject to the same expiry and usage rules as paid credit, unless we state otherwise for a specific promotion.

Member balance can only be used for eligible services at our outlet. It cannot normally be withdrawn as cash, transferred to another person, or refunded, except where required by Malaysian law or approved by us in writing.

Every top-up and every deduction is recorded, and a receipt is available at the counter. Your membership card shows your balance and recent activity.

6. Welcome Bonus

Members who join on or before 31 December 2026 may receive a welcome bonus of RM20 credited to their member balance, subject to our prevailing promotion rules.

The welcome bonus is one per person, not one per phone number or per account. Where we can identify that multiple accounts belong to the same person, we may remove duplicate bonuses.

Creating multiple accounts, or giving false details in order to claim more than one bonus, may result in removal of the bonus and suspension or closure of the accounts involved.

Welcome bonus credit follows the same expiry and usage rules as the rest of your member balance, unless a promotion states otherwise.

7. Balance Expiry

Member balance is valid for two (2) years from your most recent top-up. Each top-up resets the two-year period on your entire balance.

Spending your balance does not extend the expiry date. Only a top-up does.

Once the expiry date has passed, the balance can no longer be spent. Your membership card shows the expiry date and warns you as it approaches.

An expired balance is not automatically cancelled. If you top up any package after expiry, the two-year period restarts and your full balance — including the previously expired portion — becomes available again.

We may cancel long-expired balances at our discretion, or reinstate a balance where we consider it fair to do so or where required by law.

8. Services, Pricing & SST

Service prices are as displayed at the outlet or on official materials. Prices may change without prior notice.

Unless stated otherwise, published service prices do not include Sales and Service Tax (SST). Where SST applies, 8% Sales & Service Tax is charged on the service amount in accordance with Malaysian tax requirements.

Top-ups are not subject to SST. Tax applies to the services you take, not to adding credit to your account.

The final amount payable, including SST where it applies, is shown before payment or before any deduction from your member balance.

9. Bookings, Conduct & House Rules

Services are subject to room and therapist availability.

Our services are for adults. We may decline service to anyone under 18, or require a parent or guardian to be present and to consent.

We reserve the right to refuse service to anyone who is intoxicated, abusive, harassing, or who violates house rules or Malaysian law.

Sexual services are strictly prohibited. Any request or behaviour of a sexual nature will result in immediate termination of the service without refund, and may be reported to the authorities.

Please inform us of any medical conditions, injuries, or pregnancy before treatment. Some treatments are not suitable for everyone.

10. Health & Liability

Massage and wellness services are not a substitute for medical treatment. If you have health concerns, seek advice from a qualified medical professional.

To the fullest extent permitted by Malaysian law, Sheng Bo Ya is not liable for indirect or consequential loss. Our liability for any claim related to membership or services is limited to the amount of member balance or fees you paid for the specific service in dispute, except where liability cannot be limited by law (including death or personal injury caused by negligence, where applicable).

11. QR Code & Account Security

Your membership QR code is used for identification at reception. Keep it private. Anyone who presents your QR code may be treated as you for the purpose of charging your member balance.

If you suspect unauthorised use, contact us immediately on WhatsApp from your registered number, or come to the counter with your IC or passport. The sooner you tell us, the more we can do.

12. Password, Login & Account Lockout

If you forget your password, use the Forgot Password page and contact reception on WhatsApp from your registered mobile number for a reset.

Temporary passwords issued by staff must be changed when you first log in.

For your protection, your account is temporarily locked after five consecutive failed login attempts. The lock clears by itself after 30 minutes, and reception can unlock it sooner on request.

We will not reset a password based on a WhatsApp message from a number that does not match your registered membership phone number.

We may require IC or passport verification at the counter before completing a password reset or releasing account information.

13. Personal Data

We collect and process personal data — your name, phone number, gender, IC or passport number, and your transaction history — to operate your membership, process payments, verify your identity, prevent fraud, and provide customer support, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By registering a membership you consent to this processing for these purposes. You may request access to, or correction of, your personal data by contacting us at the outlet or on WhatsApp.

We record account activity — such as logins, failed login attempts, password resets, and changes to your balance — for security and for resolving disputes.

We keep transaction records for as long as Malaysian accounting and tax law requires, including after an account is closed.

We do not sell your personal data, and we do not use your IC or passport number for marketing.

14. Closing Your Account

You may ask us to close your membership at any time.

When an account is closed we remove your personal details — name, phone number, and IC or passport number — from the active membership record.

Transaction records are kept as required by Malaysian accounting and tax law. This is a legal requirement and applies even after closure.

Any balance remaining at closure is treated under Section 5 and Section 7. Balances are generally not refundable in cash.

15. Changes to Terms

We may update these Terms from time to time. The latest version is posted on our membership website. Continued use of your membership after a change means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of Malaysia. Any dispute is subject to the jurisdiction of the courts of Malaysia.

17. Contact

Sheng Bo Ya Massage Sdn. Bhd.

B-3A-55 Mercu 2, Jalan Tanjung Puteri 1, R&F Princess Cove Phase 2, 80300 Johor Bahru, Johor, Malaysia

WhatsApp: +60 17-323 6169

Telegram: t.me/shengboya

Website: www.shengboya.vip