Terms & Conditions

1. About Us

These Terms & Conditions (“Terms”) govern the use of membership services provided by Sheng Bo Ya Massage Sdn. Bhd. (Registration No. 202601024985 (1687082D)) (“Sheng Bo Ya”, “we”, “us”), operating at B-3A-55 Mercu 2, Jalan Tanjung Puteri, R&F Tanjung Puteri / R&F Princess Cove Phase 2, 80300 Johor Bahru, Johor, Malaysia.

By registering a membership, topping up, or using our services, you agree to these Terms.

2. Membership Account

Membership is personal and non-transferable unless we approve otherwise in writing.

You must provide accurate personal details when registering, including your full name, gender, a valid mobile phone number that you own and can access, and your identity card (IC) or passport number.

IC / passport details are collected to protect your account, verify your identity, and help prevent unauthorised persons from using or claiming your membership balance.

We may ask you to produce your IC or passport at the counter for verification before password resets, high-value adjustments, or other sensitive account actions.

You are responsible for keeping your login details confidential. Do not share your password or QR membership code with others.

We may suspend or close an account if we reasonably believe information is false, fraudulent, or misused.

3. Phone Number (Important)

Your registered mobile number is the primary way we verify your identity for password resets and account support.

You must use a real phone number that belongs to you and can receive WhatsApp messages.

Password resets are only processed when you contact us on WhatsApp from the same number registered on your membership. If the WhatsApp number does not match our records, we cannot reset your password for security reasons.

If you change your phone number, please inform reception as soon as possible so we can update your membership record after verification.

4. Member Balance & Top-ups

Membership credit is a prepaid balance for services at Sheng Bo Ya only. It has no cash value outside our outlet and is not a bank deposit or e-wallet regulated under other schemes unless stated by law.

Top-up packages and bonus rates may change from time to time. The rate applicable is the one shown at the time of your top-up.

Bonus credit forms part of your member balance and is subject to the same expiry and usage rules as paid credit, unless we state otherwise for a specific promotion.

Member balance can only be used for eligible services at our outlet. It cannot normally be withdrawn as cash, transferred to another person, or refunded, except where required by Malaysian law or approved by us in writing.

5. Welcome Bonus

Members who join on or before 31 December 2026 may receive a welcome bonus of RM20 credited to their member balance, subject to our prevailing promotion rules.

The welcome bonus is limited to one per member. Abuse (multiple accounts, false details) may result in removal of the bonus and/or account suspension.

Welcome bonus credit follows the same expiry and usage rules as other member balance, unless a promotion states otherwise.

6. Balance Expiry

Member balance is valid for two (2) years from the date of the relevant top-up or from the date of last spend, according to the system rules applied at the time of the transaction.

Expired balance is forfeited and cannot be reinstated, unless required by law or approved by management.

Please check your membership card page for the displayed expiry date.

7. Services, Pricing & SST

Service prices are as displayed at the outlet or on official materials. Prices may change without prior notice.

Unless stated otherwise, published prices do not include Sales and Service Tax (SST). Where SST applies, an 8% Sales & Service Tax will be charged on the service amount in accordance with Malaysian tax requirements.

The final amount payable (including SST, if any) will be shown before payment or deduction from member balance.

8. Bookings, Conduct & House Rules

Services are subject to room and therapist availability.

We reserve the right to refuse service to anyone who is intoxicated, abusive, harassing, or who violates house rules or Malaysian law.

Sexual services are strictly prohibited. Any request or behaviour of a sexual nature will result in immediate termination of service without refund, and may be reported to the authorities.

Please inform us of any medical conditions, injuries, or pregnancy before treatment. Some treatments may not be suitable for everyone.

9. Health & Liability

Massage and wellness services are not a substitute for medical treatment. If you have health concerns, seek advice from a qualified medical professional.

To the fullest extent permitted by Malaysian law, Sheng Bo Ya is not liable for indirect or consequential loss. Our liability for any claim related to membership or services is limited to the amount of member balance or fees you paid for the specific service in dispute, except where liability cannot be limited by law (including death or personal injury caused by negligence, where applicable).

10. QR Code & Account Security

Your in-app QR code is used for identification at reception. Keep it private. Anyone who presents your QR may be treated as you for the purpose of charging your member balance.

If you suspect unauthorised use, contact us immediately via WhatsApp from your registered number or visit the counter with identification.

11. Password & Access

If you forget your password, use the Forgot Password flow and contact reception on WhatsApp from your registered mobile number for a reset.

Temporary passwords issued by staff must be changed on first login where required by the system.

We will not reset a password based on a WhatsApp message from a number that does not match your registered membership phone number.

For further protection, we may require IC or passport verification at the counter before completing a password reset or releasing account information.

12. Personal Data

We collect and process personal data (such as name, phone number, gender, IC/passport number where provided, and transaction history) to operate membership, process payments, and provide customer support, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our membership, you consent to this processing for these purposes. You may request access to or correction of your personal data by contacting us at the outlet or via WhatsApp.

We will not sell your personal data to third parties for marketing.

13. Changes to Terms

We may update these Terms from time to time. The latest version will be posted on our membership website. Continued use of membership after changes means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Malaysia. Any dispute shall be subject to the jurisdiction of the courts of Malaysia.

15. Contact

Sheng Bo Ya Massage Sdn. Bhd.

B-3A-55 Mercu 2, Jalan Tanjung Puteri, R&F Tanjung Puteri / R&F Princess Cove Phase 2, 80300 Johor Bahru, Johor, Malaysia

WhatsApp: +60 17-323 6169

Telegram: t.me/shengboya

Website: www.shengboya.vip